Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of the Sora Digital website and any services provided by Sora Digital FZE (“Sora Digital”, “we”, “us”). By using the website or engaging our services, you agree to these Terms. If you don’t agree, please don’t use the website or services.
1. Our services
Sora Digital provides performance marketing services, including media buying, campaign management, creative production and reporting, across platforms such as Meta, TikTok, Google and Snapchat. Information on this website describes our services in general terms and is not an offer to contract.
2. Service agreements
Each engagement is governed by a written proposal, insertion order or service agreement (“Agreement”) that sets out scope, geos, budgets, payout model and fees. If an Agreement conflicts with these Terms, the Agreement takes priority.
3. Client responsibilities
As a client, you confirm that:
- You have the right to promote the apps, products and offers you give us, and they are lawful in every target country.
- All claims, materials and landing pages you supply are accurate and do not infringe anyone’s rights.
- Your offers meet the advertising policies of each platform, including any extra rules for regulated categories such as dating, financial services and health or nutrition products.
- You hold the licences, registrations and consents your business needs, including for any end-user data collected through your app or tracking tools.
- You will give us timely access, approvals and information we reasonably need to deliver the services.
We may refuse, pause or stop any campaign we reasonably believe breaks the law, platform policy or these Terms.
4. Fees and payment
Fees, media budgets and payment terms are set in the Agreement. Unless the Agreement says otherwise, invoices are due within the stated term, and we may pause campaigns while any amount is overdue. Media spend already committed on advertising platforms is non-refundable. Prices exclude applicable taxes, which the client pays.
5. No guaranteed results
Campaign results depend on many factors outside our control, including platform algorithms, auction prices, policy enforcement, competition and the quality of the client’s product. Any figures, case results or forecasts we share are examples or estimates, not guarantees, unless a specific commitment is written into the Agreement.
6. Intellectual property
You keep ownership of your brand, trademarks, app and materials, and you grant us a licence to use them to deliver the services. Once paid in full, creatives we produce specifically for you are licensed to you for your advertising use, unless the Agreement states otherwise. We keep ownership of our internal tools, methods, templates and know-how. We may show non-confidential creatives and anonymised results in our portfolio unless you ask us in writing not to.
7. Confidentiality
Each party will keep the other’s non-public business information confidential, including payouts, performance data and account access, and use it only for the engagement. This does not apply to information that is public, already known, independently developed, or that must be disclosed by law.
8. Use of the website
You may use this website for lawful purposes only. You must not copy or scrape its content, interfere with its operation, or try to gain unauthorised access to our systems. Website content is provided “as is” for general information and may change without notice. Links to third-party websites are provided for convenience, and we are not responsible for their content.
9. Limitation of liability
To the extent allowed by law, Sora Digital is not liable for any indirect, incidental or consequential loss, or for loss of profits, revenue, data or goodwill. We are not responsible for actions taken by advertising platforms, including account suspensions, ad rejections or changes to their systems. Our total liability under any engagement is limited to the fees (excluding media spend) paid to us in the three months before the claim arose.
10. Indemnity
You agree to indemnify Sora Digital against claims, losses and costs arising from your products, offers or materials, your breach of these Terms or an Agreement, or your breach of any law or third-party rights.
11. Termination
Either party may end an engagement as set out in the Agreement. We may suspend or end services straight away if a client materially breaches these Terms, fails to pay, or asks us to run campaigns that breach law or platform policy. Fees for work done and media spend committed up to termination stay payable.
12. Governing law
These Terms are governed by the laws of the Emirate of Sharjah and the federal laws of the United Arab Emirates. The courts of Sharjah have exclusive jurisdiction over any dispute, unless the Agreement provides otherwise.
13. Changes
We may update these Terms from time to time. The latest version will always be on this page with its effective date. Changes don’t affect Agreements already signed unless both parties agree.
14. Contact
Sora Digital FZE
Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
finance@soradigital.co.in